Privacy Policy
Last updated: April 11, 2026
This Privacy Policy explains how Doctasimo collects, uses, stores, and protects personal information when you visit our site, create an account, or place an order.
1. Who we are
Doctasimo operates e-commerce and wellness services focused on customers in Cameroon and the region. For privacy inquiries, contact: support@doctasimo.com.
2. Information we collect
We may collect: account details (name, email, phone); delivery and billing addresses; order and payment transaction references (card data is handled by our payment processors, not stored on our servers in full); device and usage data (IP address, browser type, pages viewed); and communications you send to support or clinicians where applicable.
3. How we use your information
We use personal data to process and deliver orders, provide customer support, secure our platform, improve our products and services, send transactional messages (order confirmations, shipping updates), and comply with legal obligations. With your consent where required, we may send marketing communications; you can opt out at any time using the link in those messages or by contacting us.
4. Legal bases and sharing
Where the law requires a legal basis, we rely on contract performance (fulfilling your order), legitimate interests (security and improvement), consent (marketing), and legal obligation. We share data with service providers such as payment processors, logistics partners, and hosting providers, only as needed for the purposes above. We do not sell your personal information.
5. Retention and security
We retain personal information for as long as needed to provide services, meet legal, tax, and accounting requirements, and resolve disputes. We implement appropriate technical and organizational measures to protect data; no method of transmission over the Internet is completely secure.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, and to lodge a complaint with a supervisory authority. To exercise rights, email support@doctasimo.com. We will respond within a reasonable period as required by law.
7. Changes
We may update this policy to reflect operational, legal, or regulatory changes. The "Last updated" date will be revised, and material changes may be communicated by email or a notice on our website where appropriate.